AI clog': UK public bodies battle onslaught of chatbot-generated complaints
UK MPs' offices, local authorities, courts, schools and other public bodies report being swamped by AI-generated complaints, letters and legal challenges that take users moments to create but consume large amounts of staff time, a phenomenon commentators call "AI clog." Lawyers in Local Government says the average complaint has grown from about two pages to ten times that length, while Transport for London received a record 4,769 freedom of information requests in 2025-26 and employment tribunal claims rose 28% year on year between April and June. Some bodies are considering using AI to filter AI-generated correspondence, or imposing word limits and templates to control volumes.