Introducing Compliance Console
Sierra announced Compliance Console, built into its Horizon platform, which gives companies configurable guardrails so their agents follow outreach rules across channels, use cases, states, and countries. The controls cover disclosures, contact windows based on recipient local time, holiday exclusions, frequency limits, and opt-outs, with Insights dashboards showing how many outbound calls and messages were allowed, deferred, blocked, or held for review.