TELUS Digital cut early cancellations by more than half with ElevenAgents

TELUS Digital built an outbound voice agent on ElevenAgents that calls new home internet customers within their first 90 days to explain their first bill, introduce self-serve tools, and prompt bundling discounts. Among customers who received a call, 30-day cancellations were less than half the rate of the broader new-customer cohort, with calls rated 8.5 out of 10 on average and C$55,000 in lifetime revenue retained per 1,000 customers reached. The agent was live in about six weeks from initial vendor engagement, and five additional use cases are now in active development.