How IskayPet unified corporate knowledge with Amazon Bedrock Managed Knowledge Bases
IskayPet, an Iberian pet care company with over 330 stores and 4,500 employees, built a corporate knowledge assistant on Amazon Bedrock Managed Knowledge Bases that answers employee questions across retail operations, veterinary care, people and onboarding, and procurement in four languages and three countries without managing RAG infrastructure. The solution uses the native SharePoint connector with advanced indexing, a dedicated knowledge base per assistant scoped to specific sites or libraries, document-level access control tied to existing SharePoint permissions, and hybrid search with reranking. Built with Kiro and Claude Haiku 4.5, it reportedly cut time to find an operational answer from 3–5 minutes to about 7 seconds in roughly the first two months in production.