Australia's central bank finds AI hitting young workers first, especially in software and customer service
An analysis by Mike Major for the Reserve Bank of Australia built a monitoring system focused on entry-level workers and highly AI-exposed occupations such as programming, clerical work and customer service, finding job postings fell across all groups since ChatGPT launched in late 2022, with the steepest drop in the highest-exposure group. In that group, workers aged 15 to 24 and young college graduates have weaker employment rates and higher unemployment than older workers, and employment among young people in high-exposure jobs has declined since late 2022 while older workers' employment rose. Major cautions against early conclusions, since the study does not establish causation and measures theoretical exposure rather than actual company use.